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Terms & Conditions


The Terms " TBO Holidays " or " We" or " Us" or " Our" refer to Tek Travels DMCC and their affiliates, including but not necessarily limited to TBO Holidays Hong Kong Limited, TBO Holidays Europe B.V, TBO Holidays Brasil Agencia De Viagens E Reservas Ltda

TBO Holidays welcomes you (the " Customer" Or " You") to its websites ( the "Site" ). Reference to sites includes but not limited to websites and applications, whether accessed by computers, mobiles phone, tablets or any other device.

The Terms of Use –as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests, emails or otherwise. By accessing, browsing and using the Site and/or by making a reservation through TBO Holidays, you acknowledge and agree having read, understood and agreed to the Terms of Use.

You agree to use TBO Holidays sites in accordance with and subject to Terms of use. If you do not accept these terms of use then please cease the use of the sites immediately.

When you access any sub-site (whether belonging to an ‘associate’ of TBO Holidays or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site.

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between TBO Holidays and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your official use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, TBO Holidays grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.


All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the " Content "), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by TBO Holidays or otherwise. By displaying them on this Site, TBO Holidays is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Policies of TBO Holidays

Cancellation and Amendment Deadline:

For each service booked and confirmed, you will be provided with a cancellation or amendment deadline along with the any cancellation charges that will apply if cancelled or amended after the Deadline.:

To avoid cancellation or amendment penalties, the confirmed travel component should be cancelled or amended before the date and time Specified on the cancellation and amendment deadline.

Bookings cancelled or amended after the cancellation and amendment deadline and before the check in date will be automatically invoiced with the cancellation or amendment charges.

Rates and Currency:

All rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests.

You must pay the invoices in the same currency as they are raised. In case you are desirous of settling invoices in another currency, we may allow so only at our discretion at an exchange rate determined by us.

Booking Procedures for Hotels & Apartments:

If 9 rooms or more are requested it will be considered a group booking and the system will automatically redirect the request to the Group RFP (request for proposal) module.

Hotels / Apartments:

Hotels are classified as 5 star, 4 star, 3 star and 2 star and 1 star and apartments as standard and deluxe categories. The classification is provided to us by the supplier of the accommodation component and we endeavor to validate and authenticate this information. We cannot be held responsible or liable for any errata or inaccurate information provided to us by the supplier.

Images, descriptions and a list of amenities/facilities are also provided and this information is obtained from the supplier of the accommodation component.

The number of guests on the booking must equate to the room category e.g.: Single - 1 Adult, Double or Twin – 2 Adults, Triple - 3 Adults and Quad - 4 Adults. Extra beds for adults and children can also be requested and the system will automatically scan the database and display hotels with room types and categories that match the search criteria of the number of occupants allowed in the room as per the request.

If children are being booked, the child ages must be specified. In most cases the breakfast for children are not included in the rate especially when a child sharing the room is accomadated free of cost.

Cancellations & Amendments:

Confirmed bookings can be cancelled or amended without any charges prior to the cancellation and amendment deadline.

If a booking is cancelled or amended after the cancellation or amendment deadline, the charges will be displayed.
acceptance of the charges, the booking can be cancelled or amended and the system will automatically generate an invoice for the charges.

Bookings cannot be cancelled or amended after the check in date. A request should be made in writing to our reservationsdepartment to action these requests along with a letter mentioning the waiver granted by the hotel.

No Shows:

No refunds are possible for No Shows unless explicitly mentioned in the booking norms displayed at the time of making the booking.

Minimum Stays:

The system will automatically apply the minimum stay restrictions imposed by the supplier and display the rates and availability for the period of the minimum stay even if the request is for a period less than the minimum stay.


Refund requests will only be processed if received in writing within 30 days from the commencement date of the travel component.

Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and the supplier confirms in writing that a refund will apply to the un-utilized services.

Refund requests for fully un-utilized services will be processed only when we receive the written request. Refunds are subject to receiving confirmation from our supplier.

The refundable amount provided by the supplier is final including cases when no refund is applicable. A period of 21 days is required to process any refund requests. No claims would be entertained after a refund is processed.

Liability on Descriptions:

The descriptions of travel components contained on our website are provided to us by the travel component suppliers and passed on by us in good faith. We do not check or inspect the facilities or services which form part of any travel component. We accept no liability for the accuracy of travel component descriptions or details nor do we accept liability for any loss incurred by a You in relying on the descriptions

Liability on Onward sales:

Our contract for the sale of travel components is with You. A Consumer purchasing travel components contracts with You and not us ("Onward Sale"). The Onward Sale of travel components is the responsibility of You. We do not accept any liability for Onward Sales to a Consumer nor do we accept liability for anything which may go wrong with a travel component.

We are not responsible or liable for any dispute between You and a Consumer arising from the Onward Sale of a travel component by You to a Consumer. If any claim is made against us following an Onward Sale by You, that You will indemnify us against all losses, fees, expenses and costs arising as a result of that claim.

We are not liable to indemnify You against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any travel component.

We always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless the supplier is bound by contracts with their suppliers which precede obtaining a refund from them to pass on to the client.

Credit Card Chargeback:

You may use your corporate credit card or customer’s credit card for making bookings. A customer’s credit card must only be used to pay for bookings of that same customer. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.

You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.


You warrant that neither you nor any of your clients, stake holders or directors are on office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons list.
You shall immediately advise us in writing if You or any of its shareholders or directors or clients be placed on the SDN List

Other rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law
  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • Falsify the origin or source of software or other material contained in a file that is uploaded
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

User's Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

TBO Holidays assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. TBO Holidays may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates TBO Holidays' policies in any way.

TBO Holidays will fully cooperate with any law enforcement authorities or court order requesting or directing TBO Holidays to disclose the identity of anyone posting such materials

TBO Holidays Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by TBO Holidays, as non-confidential

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way TBO Holidays uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by TBO Holidays anywhere in the world, in any medium, forever

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to TBO Holidays does not cause TBO Holidays to have any special responsibility to you.

The copyright in the contents of this website belong to TBO Holidays. Accordingly TBO Holidays reserves all rights. Copying of part or all the contents of this website without permission of TBO Holidays is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.


The material in this Site could include technical inaccuracies or typographical errors. TBO Holidays may make changes or improvements at any time

The materials on this site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. Tot the fullest extent permissible pursuant to applicable law, TBO Holidays disclaims all warranties of merchantability and fitness for a particular purpose.

TBO Holidays does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.

TBO Holidays does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. TBO Holidays does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, TBO Holidays merely provides intermediary services in order to facilitate highest quality services to you. TBO Holidays is not the last-mile service provider to you and therefore, TBO Holidays shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.

TBO Holidays will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, TBO Holidays' liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of USD 100 (USD one Hundred only).


The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local TBO Holidays authorized representative for the availability of specific products and services in your area.

Terms and Conditions of Use

TBO Holidays may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

TBO Holidays may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

TBO Holidays reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of TBO Holidays' systems as well as its clients’ interests are and remain, well-protected. Towards this end, TBO Holidays may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If TBO Holidays, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then TBO Holidays may cancel the said orders at any time up to 4 hours before the expected date of visit to any property booked through TBO Holidays.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences

TBO Holidays requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations

By offering for sale travel to particular international destinations, TBO Holidays does not represent or warrant that travel to such point is advisable or without risk. TBO Holidays does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

TBO Holidays reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. TBOHolidays shall have no obligation to take the needs of any User into consideration in connection therewith.

TBOHolidays reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice

No waiver by TBOHolidays of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative

If any dispute arises between you and TBOHolidays during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Dubai, United Arab emirates. The arbitration proceedings shall be in the English language.

The said arbitration proceedings shall be governed by the law of UAE

TBOHolidays provide B2B wholesale rates which must be sold as part of package and must not be standalone

These terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Dubai, United Arab Emirates.

Contact Us

For further query, please feel free to contact